---
title: "Agency Manager Getting Started and Access"
slug: "agency-manager-getting-started-and-access"
updated: 2024-04-25T08:56:10Z
published: 2024-04-25T08:56:10Z
canonical: "documentation.infinite.com/agency-manager-getting-started-and-access"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agency Manager Getting Started and Access

Abstract

Product: **Agency Manager**

## Agency Manager

The contents of this section describe Agency Manager for Agency Users. To see BrassRing related processes for Agency manager, see:

[![L48.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/addcb6dc-c012-4649-ae98-913d67fc660a.jpg)](/v1/docs/posting-requisitions)  
[![L49.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/2a137f13-ab81-42f5-b5f4-c98b262bb812.jpg)](/v1/docs/communications-and-e-links)  
[![L50.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/3fd13550-b90f-4195-9143-8bc31fc8aa95.jpg)](/v1/docs/configuring-agency-manager)  
[![L51.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/d79c0c64-0854-4fd2-b7e9-b555a652f816.jpg)](/v1/docs/agency-management)

## Getting Started, Capabilities and Best Practices

[Video](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/CBP_AgencyManager.mp4)

[Video](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/AgencyManager_GettingStarted.mp4)

## Log in and out of Agency Manager

- Logins are defined by the organization that maintains the Agency Manager.
- If you have access to more than one of an organization's Agency Managers, use the same email address and password to gain access to all Agency Managers for that organization.
- Email addresses and passwords are case-sensitive.
- Organizations cannot see or access your Agency Manager password.

## Process

### Log in to Agency Manager

1. Enter the URL for the Agency Manager into your browser.
2. In a Global Agency Manager, select the language by using the **Language pull-down**. The **Language field** is not visible if you are not accessing a Global Agency Manager.
3. Enter your email address, with a maximum length of 255 characters.
4. Enter your Password. Password must have a minimum of 8 characters, and include at least one special character.
5. Select **Sign in**.
6. The **Welcome Screen** opens. The **Welcome Screen** contains information about the organization whose Agency Manager you are accessing. It might be updated periodically. In a Global Agency Manager, you can select the language by using the **Language pull-down**.

### Log out of Agency Manager

1. Select **Logout**.
2. Close the browser session.

![image017.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/65a66755-e597-4a3e-afc5-7728044615e7.jpg)

### Reset your password

1. Select **Forgot password**on the login page.
2. In the **Forgot password window**, enter your email address.
3. Select **Submit**.
4. An email is sent to the email address with a password reset link.
5. Select **the link in the email**and follow the instructions to reset the password.

If you log in to Agency Manager, change your password and log out, when you log in again with your new password (in the same session) the Forgot password link is not available. To change your password a second time, select Forgot password and follow the instructions.

![image018.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/58633ea0-6431-4c85-82f4-14bdf125fbfa.jpg)