---
title: "Create, Edit, or Deactivate, Message Templates"
slug: "create-edit-or-deactivate-message-templates"
updated: 2024-06-11T10:26:04Z
published: 2024-06-11T10:26:04Z
canonical: "documentation.infinite.com/create-edit-or-deactivate-message-templates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create, Edit, or Deactivate, Message Templates

Abstract

Product:**Event Manager.**

### Create, Edit, or Deactivate, Message Templates

There are two methods to create a new communication Template.

- Selecting **New**creates a new blank message template.
- Selecting a template, and selecting **Save as New**, creates a new template with the selected template content applied.

### Relevant eLearning

[A03CommunicationTemplates](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/A03CommunicationTemplates.mp4)

### Process

#### Create a Message Template

1. To create a new message template, select Admin → Templates → Message Templates.
2. Select **New**, or select **a template,** and select **Save as New.**
3. On the **New Message Template** page, insert a template name and description.
4. Select Categories and Branding images as required. The categories selected define when the communication template are made available to the user to be sent from Event Manager.
5. Enter the email subject and body.
  - Personalization tokens can be added to the email by selecting and dragging the token onto the email. Tokens are only populated in the emails that are sent within the correct context. For example, Event specific tokens are only populated in the communication if the communication is sent from within an Event.
6. To add merge fields from a Requisition, select the **Requisition merge** fields, and select **Add**.
7. Include an iCalendar file or choose to include a PDF file of the event schedule if needed.
8. Add any attachments as needed.
9. Check **Active**, and select **Save**.

#### Edit a Message Template

1. To create a new message template, select Admin → Templates → Message Templates.
2. Select a template, and select **Edit**.
3. Update the template as needed, and select **Save**.

#### Deactivate a Message Template

1. To create a new message template, select Admin → Templates → Message Templates.
2. Select a template, and select **Edit**.
3. Uncheck **Active**, and select **Save**.