---
title: "Emails containing Expired Access Links"
slug: "emails-containing-expired-access-links"
updated: 2024-02-21T14:26:47Z
published: 2024-02-21T14:26:47Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails containing Expired Access Links

Abstract

Users who need to create or change their password receive an email with an access link. When the user selects the access link, they are taken to the **Password**page to complete their information.

If the access link has expired, users are directed to a page containing a message that their security link has expired and that they are required to submit the form in order to receive a new link.

> [!NOTE]
> Note
> 
> The **User name** field is pre-populated with the user name.

1. If the **User name** field does not contain a pre-populated user name, the user enters their user name.
2. The user then selects **Continue**which returns the user to the main Login screen with a message to check their email.

> [!NOTE]
> Note
> 
> The new access link is contained in the email they receive after **Continue**is selected.