--- title: "Preventing/Allowing the Reopen of Completed Task" slug: "preventingallowing-the-reopen-of-completed-task" updated: 2024-02-28T09:48:25Z published: 2024-02-28T09:48:25Z --- > ## Documentation Index > Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt > Use this file to discover all available pages before exploring further. # Preventing/Allowing the Reopen of Completed Task Abstract There are additional configurations to prevent/allow the reopen of a completed task. ## Introduction Overview: - You can identify a specific workflow task that will prevent the reopening of completed tasks. - The prevention of reopen is only enabled once the task the configuration is on is completed. - A user can override the prevention of reopen only if their user type has the Task Reopen - Ignore Prevention capability. - While locked, any task that is not started, pending, or in progress can still be completed. - If the new hire is prevented from a task reopen, any task completed thereafter will prevent task reopen. - While allowed a task reopen, new hires and onboarding managers are able to reopen tasks. - The system tracks who and when users are preventing task reopen and allowing task reopen users. - The lock is application ID specific. ## Change in Onboard Manager and Onboard New Hire **Reopening a task** from the My Tasks page **prior**to the task-prevention-is-on is completed: ![om_prevent_reopen1.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/3a74ee24-1643-4ac8-9bbb-2a77b378d34f.jpg) **Reopening confirmation message** on My Tasks page **prior**to the task-prevention-is-on is completed: ![om_prevent_reopen2.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/3e0afbf6-fa22-427c-8c1c-21edfbc9bf5b.jpg) **Reopening a task** from the onboading manager's view of the Onboarding Tasks page **prior**to the task-prevention-is-on is completed: ![om_prevent_reopen3.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/015967a1-5ca7-45a5-906b-322cfbf14135.jpg) **Reopening confirmation message** from the onboarding manager's view of the Onboarding Tasks page **prior**to the task-prevention-is-on is completed: ![om_prevent_reopen4.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/fa871a58-5f44-4bb6-aab4-a2c074238921.jpg) **Active Edit button** for a new hire **prior**to the task-prevention-is-on is completed: ![om_prevent_reopen5.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/f71958a7-5f16-4167-a6ee-d98c11183367.jpg) **Warning message** on My Tasks page to an onboarding manager that has the Ignore Prevention capability when reopening a task after the task-prevention-is-on is completed: ![om_prevent_reopen6.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/75dedd2b-b6f0-401d-b5f6-d096b6a6d176.jpg) **Reopening a task** from the My Tasks page **after**the task-prevention-is-on is completed: ![om_prevent_reopen7.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/d1c67dc2-3b58-41bc-abe2-5df02b9e6dfb.jpg) **Reopening confirmation message** on My Tasks page **after**the task-prevention-is-on is completed: ![om_prevent_reopen8.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/82ebe63e-311d-485f-9805-16f04fd06e8e.jpg) **Warning message** on onboarding manager's view of Onboarding Tasks page to an onboarding manager who has the Ignore Prevention capability when reopening a task **after**the task-prevention-is-on is completed: ![om_prevent_reopen9.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/13fd205f-d978-4e8b-a7dc-8be9ebfebaee.jpg) **Reopening a task** from the onboarding manager’s view of the Onboarding Tasks page **after**the task-prevention-is-on is completed: ![om_prevent_reopen10.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/ca417bde-bce4-4891-ad0e-d82e259306e6.jpg) **Reopening confirmation message** from the onboarding manager’s view of the Onboarding Tasks page **after**the task-prevention-is-on is completed: ![om_prevent_reopen11.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/26ba058c-415f-4a0e-80c4-c9891ed0afb0.jpg) **Prevention**of Reopen message on My Tasks page: ![om_prevent_reopen12.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/53cd7e44-47f5-4885-a0a0-ab8aefff8f29.jpg) **Prevention**of Reopen message on onboarding manager's view of Onboarding Tasks page: ![om_prevent_reopen13.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/ff411c46-fab3-4aae-b589-1bcdd9cc199e.jpg) **Inactive Edit button** and **message**for a new hire **after**the task-prevention-is-on is completed: ![om_prevent_reopen14.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/d7ba6e42-1c83-49cd-b3e7-ebc729e2adfd.jpg) Message when an onboarding manager who has the Ignore Prevention capability when attempting to **reopen I-9 Section 2**when the task-prevention-is-on is completed and E-Verify is in progress or completed: ![om_prevent_reopen15.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/43cdb5e1-6e67-42c5-b137-910de75c7bb1.jpg) ## Configuring Onboard To implement this enhancement, configuration is needed for: - User Type Permissions - Job Workflow - Onboard Settings system settings #### User Type Permissions There are user type permissions that allow onboarding managers (using Onboard Manager) to reopen some completed tasks. The fields are: - Task Reopen - Ignore Prevention check box (new for this release). This capability allows a user type to override the prevention configured in the workflow. By default, it is not selected, and it cannot be selected unless one or both of the following check boxes are selected: - Allow Reopen Own Tasks check box. By default, it is not selected. - Allow Reopen Any Task check box. By default, it is not selected. Note: When selected, the Allow Reopen Own Tasks check box also becomes selected. This interrelationship means you can only override the prevention in respect to the other reopen capabilities. Task Reopen - Ignore Prevention check box (along with other task reopen check boxes): ![prevent_task_reopen_user_type.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/9d696dae-259e-42a5-bc93-3eaa3c529d4f.jpg) #### Job Workflow There is a new **Prevent Task Reopen** check box. By default, it is not selected. - This setting is displayed on all workflow activities. - The prevention of reopen is only enabled once the task the configuration is on is completed. Prevent Task Reopen check box: ![prevent_task_reopen_workflow.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/34a3a8ca-85c0-48fe-988e-4d8e15b6aebf.jpg) #### Onboard Settings There are Onboard Settings system setting that allow new hires (using Onboard) to reopen some completed tasks. The fields are: - Enable Talent Suite Configuration check box (existing field that must be selected) - Allow New Hires to Reopen Completed Tasks check box. By default, it is not selected. When selected, it is retroactive, allowing already completed tasks to be reopened. ![reopen_completed_task_onboard_settings.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/4657d759-d598-43cf-8936-e1aef72edb45.jpg) #### Procedure 1. In the **Global Toolbar**, display the **Settings**menu and select **Settings**. 2. Select the **System Configuration** tab, if necessary, to display system configuration options. 3. Select the **Users**tab. 1. Display the **Show**drop-down list and select **User Types**. The **Manage Users: User Type**screen displays. 2. In the **Permissions**pane, in **New Hire Management**, for the following check boxes, select **both**or **one**: - Allow Reopen Own Tasks check box. - Allow Reopen Any Task check box. 3. Select the **Task Reopen - Ignore Prevention** check box. 4. Select the **Job Settings** tab. 1. Display the **Show**drop-down list and select **Job Work flow**. The **Manage Job Workflow** screen displays. 2. Select a **workflow**, then select the **Wrench** ![wrench_icon.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/05441d28-768d-469c-8db6-a30397834d4c.jpg) icon. 3. In the resulting pop-up, select the **Prevent Task Reopen** check box. 5. Select **Onboard Settings**, and for the following check boxes, select **both**the following: - Enable Talent Suite Configuration check box - Allow New Hires to Reopen Completed Tasks check box