---
title: "Sending Communications from Lead Manager"
slug: "sending-communications-from-lead-manager"
updated: 2024-03-08T07:33:45Z
published: 2024-03-08T07:33:45Z
canonical: "documentation.infinite.com/sending-communications-from-lead-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending Communications from Lead Manager

Abstract

Product: **Lead Manager**

## Sending Communications from Lead Manager

- Communication templates are created in Acoustic Campaign and sent from within Lead Manager.
- Edit Tokens are added to Acoustic Campaign and can be edited in Lead Manager.
- Communications are not sent to Leads who do not have a valid email address, have opted out of communications, or who have confidential Lead Profiles.
- Communications can be sent to lists of Leads, Query Lists, or Contact lists.
- Lead Manager communications can be configured to send when a Lead Status is selected by using a RAM trigger. For more information, see [Send Communications by using a RAM trigger](/v1/docs/sending-communications-from-lead-manager-by-using-ram) in the configuration section.

## Relevant eLearning

[Video](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/17_SendComms.mp4)

## Process

### Sending Communications

1. To send a communication to a list of Leads in a Campaign, access the **list of Leads** in a Campaign.
  1. To send a communication to specific Leads, **check the Leads** that the communication is to be sent to. Click Take action → Send Communication. A maximum of 100 Leads can be selected by using this method.
  2. To send the communication to all of the Leads in the campaign, click Take action → Send Communication to All Leads.
2. To send a communication to a Query or Contact List, in Lead Manager, click Menu → Send Communication.

![image001.jpg](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/d4fbd268-e156-4478-ba6e-55ca1123e08c.jpg)
3. The **Select window**opens. **Select the template to be sent.**

![image002.JPG](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/84eaf6d7-55b6-4e79-9b50-3784f0a24024.jpg)
4. The Compose message section opens.

![image003.JPG](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/789b1f03-b037-45b5-b6b8-818bdcaa8365.jpg)
  - Enter the **sender details**.
  - In the message body, use the **Send Communication tokens**to insert **text**, **Standard Campaign Fields**, or an **Apply URL**.
  - There are two types of Send communication token. **Personalization Tokens** are entered into the template in Acoustic Campaign and cannot be changed. **Edit Tokens** can be used to insert text or Campaign Fields.
  - **Campaign Fields** can be entered if the communication is being sent to a list of Leads in a Campaign.
  - To add text, select the field and type the text. 300 characters of text can be entered into **Short Text tokens**. 5000 characters of text can be inserted into **Long Text tokens**.
  - To add a field from the campaign, select the **token**, and select the **appropriate field**.
  - Tokens cannot be deleted in Lead Manager, and if text or a **Campaign field** is not entered, remain blank on sending the communication.
5. Select View in → Desktop → Tablet → or Mobile, to view how the communication appears on different devices.
6. Complete the communication as required, and select **Continue**.
7. The **Send window** opens.
  - Review the communication.
  - **Select a schedule** as required.
  - Select **Back to Composing** to return to the **Compose Message Section** for editing the communication, or select **Send**to send the communication.
8. Select **OK**.