---
title: "Sending Communications"
slug: "sending-communications"
updated: 2026-09-08T06:48:31Z
published: 2026-09-08T06:48:31Z
canonical: "documentation.infinite.com/sending-communications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending Communications

Abstract

Product: **BrassRing ATS on Cloud**

## Sending and Managing Communications

- The Communications module provides you with the ability to send correspondence to candidates directly from within BrassRing ATS on Cloud. You can send an email template, generate and print a letter by using Microsoft Word, or submit a letter for batch processing by a colleague or yourself later.
- Blurbs are pieces of frequently used text that is created by Super Users that can be inserted into an email message.
- BrassRing ATS forms and links to job details posted to a **Talent Gateway** can be sent as part of the email templates the Super User maintains.
- Email, Documents, and Letters can be sent to up to 200 candidates simultaneously. Each email recipient receives an individual email.
- Letters are created by merging an MS Word document with information that is provided on BrassRing ATS forms and candidate profiles.
- Documents are created with MS Words or a Text Editor and pull information that is provided on BrassRing ATS forms and candidate profiles.
- You can either generate a letter to print it yourself to send or direct it to a folder for batch processing later.
- Emails can be personalized before they are sent. Letters can be personalized after they are merged into MS Word.
- Documents can be personalized before they are saved to PDF, on a candidate’s **Talent Record**, and either emailed to a candidate or posted on the Candidate Zone.
- Offer letters can be set by Super Users so that they are visible only to req team members.
- Your company might configure email communications to be automatically sent, with or without a form, to a candidate after a candidate has been filed to a req folder.
- Links to a BrassRing ATS form and the job details posted on a **Talent Gateway** can be included in email templates, as can candidate and req fields.
- A candidate’s email address populates only if one was provided by the candidate while filling out their contact information. If no resume was provided, you see **communication-archive@BrassRing ATS.com** instead**.**
  - You know that a form is included in the email template if the check box **Notify me when this form** is submitted appears.
  - When a user sends a communication on a requisition that is available in multiple languages, a new page is displayed in which the user can select the language of the communication.
- **Build 19.07.15**: Communication templates can be configured for candidate form standard approval emails. When users send a candidate from for approval, they can edit the communication and can send additional information to the approvers. Depending on the communication template, attachments, resume/CVs, and other related information can be included.For more information, see [Candidate Forms](/v1/docs/candidate-form-management).
- **Build 20.05.04.** A **Not equal to (<>) or Not** blurb condition is available. The **Equal** to condition is selected by default. This condition operator is helpful to use with fields that are frequently updated or fields that have many options.

![image001.JPG](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/7321be6b-0746-4a58-bcd3-c7e2940483dc.jpg)

## Relevant eLearning

[Video](https://cdn.us.document360.io/4bb62c4c-9973-48ec-ab93-23d4b1755503/Images/Documentation/SendEmailCommunications.mp4)

## Process

### Send a communication template

1. To send a communication to a candidate, access a **list of candidates.**
2. Select the candidate and select Actions → Send Candidate Communication.
3. Select a **Communications template** by using the pull-down menu.
4. Select **Go**.
5. The email template appears.
  1. Insert the sender and recipient details in the **email Message** section as required.
  2. If needed, enter your organizations domain name in the [From Alias] field. This replaces the email address of the senders and ensures that the communication is sent with a configured domain address. Updated **Build 20.03.09.**
  3. Insert the message body. The message body can be created by using HTML by selecting HTML, or by using the text editor by selecting Plain text. The **plan text** editor is used to format the text as you would in a standard text editor. It can also be used to insert URL hyperlinks or images as needed.
  4. Add a hyperlink to the **Talent Gateway** by Selecting the **Talent Gateway** type in the pull-down menu, select the **Talent Gateway**, and select **Add**.
  5. To add attachments from your computer to the email, select **Choose Files**, and select the file on your computer. Select **Upload**. The attachments are listed in the **File** section. Select the **Delete icon** to remove the attachment.
  6. To add attachments from a **Talent Record,** select the attachment from the Talent Record section, and select **Upload**. The attachments are listed in the **File** section. Select the D**elete icon** to remove the attachment.
  7. Insert a Blurb as needed by selecting the Blurb and selecting **Add**.
6. The candidates email address is listed in the **Candidate and merge information** section. If there is no email in the candidates Talent Record the default email address of **communication-archive@BrassRing ATS.com** displays. This address automatically adds the communication to the candidates **Message Archive** section within the **Responsive Talent Gateway Candidate Zone.**
7. Select **Preview** to preview your message.
8. Select **Send. Build 20.04.06.** The Preview and Send buttons are disabled after sending the communication to avoid sending the same communication multiple times.
9. Select **OK**.

### Send an ad hoc email communication

1. To send a communication to a candidate, access a **list of candidates.**
2. Select Actions → Send candidate ad-hoc email and create your own email.
3. Insert the **From email address**, and any **CC users.**
4. Insert the **subject** of the communication. The subject can use merge tokens such as: **#FirstName** and **#LastName.**
5. Insert the **text** of the communication and select **Send**.
6. A copy of the email is stored on the Candidate **Talent Record** under the **Communication Tab.**