---
title: "Troubleshooting the B-O Integration"
slug: "troubleshooting-the-b-o-integration"
updated: 2024-03-08T08:06:14Z
published: 2024-03-08T08:06:14Z
canonical: "documentation.infinite.com/troubleshooting-the-b-o-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting the B-O Integration

Abstract

Many of the BrassRing to Onboard integration errors are resolvable on the client-side, without the intervention of Infinite.

If a support ticket must be opened, include:

- Time of the integration failure
- Candidate’s name
- Job requisition number
- Error message received

For a list of B-O integration candidate export errors and how to troubleshoot them, select [this link](/v1/docs/integrations-and-apis-integrations#troubleshooting-the-brassring-to-onboard-integration)