---
title: "User Locks Account"
slug: "user-locks-account"
updated: 2024-02-22T09:49:38Z
published: 2024-02-22T09:49:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.infinite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Locks Account

Abstract

The case scenario of a user locking their account is as follows.

1. The user enters an invalid user name and password combination.
2. The user selects **Login**.
3. The user is presented with an error message.
4. The user repeats steps 1 - 3 until the Password Policy Setting: `Lock Account After` has been exceeded.
5. When the user has exceeded the number of allowed failed attempts a message is presented informing the user their account has been locked.

### Options for Unlocking a User Account

1. The locked user waits until the Password Policy Setting attribute Account Locked For is satisfied.

> [!NOTE]
> Note
> 
> The user is unaware of the wait time.
2. The locked user has a self-service option to unlock their own account through the Forgot Password workflow.
3. The Infinite authorized support contact is notified by the customer to submit a ticket to unlock a specific account.

### Forgot Passwords process steps

To unlock the user Password,

1. Access the Infinite BrassRing Platform **Login**page.
2. Select the **Forgot Password** link
3. Enter your user name and select **Submit**.
4. Wait for the Infinite BrassRing Platform email in your inbox.
5. Open the Infinite BrassRing Platform email and select the provided access link.
6. Create a new user account password.