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Infinite Talent Onboard

Troubleshooting the B-O Integration


Many of the BrassRing to Onboard integration errors are resolvable on the client-side, without the intervention of Infinite.

If a support ticket must be opened, include:

  • Time of the integration failure

  • Candidate’s name

  • Job requisition number

  • Error message received

For a list of B-O integration candidate export errors and how to troubleshoot them, select this link.