Troubleshoot Inability to Discontinue Hire with Standalone I-9 and E-Verify Tasks

Abstract

Issue: Clients report they are unable to discontinue a new hire because the system would not allow them.

Clients should check the Manage Activity settings from their end as access is not readily available from the Infinite side.

Standalone I-9 Section 1 and Section 2:

1. Check if standalone settings are enabled for the client for I-9 Section 1 and Section 2 activity in the Onboard Configuration application.

2. Select the new hire for whom the standalone task needs to be created.

3. Once the new hire is opened, select the arrow by the new hire's name.

4. In the drop-down, I-9 Section 1 can be found as an option.

5. Select I-9 Section 1 and confirm the task creation.

6. A new I-9 Section 1 standalone task will be created for the new hire to complete.

7. Once the new hire completes I-9 Section 1, a standalone Section 2 will automatically be created for the onboarding manager to complete.

8. Only I-9 Section 2 standalone cannot be created without Section 1. Section 1 should be created and Section 2 will be generated automatically.

Standalone E-Verify:

1. Check if standalone settings are enabled for this client for the E-Verify task in the Onboard Configuration application.

2. Select the new hire for whom the standalone task needs to be created.

3. Once the new hire is opened, select the arrow by the new hire's name.

4. In the drop-down, E-Verify can be found as an option.

5. Select E-Verify and confirm the task creation.

6. The onboarding manager will now be able to complete the E-Verify task.