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    User Locks Account
    • 22 Feb 2024
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    User Locks Account

    • Updated on 22 Feb 2024
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    Article summary

    Abstract

    The case scenario of a user locking their account is as follows.

    1. The user enters an invalid user name and password combination.

    2. The user selects Login.

    3. The user is presented with an error message.

    4. The user repeats steps 1 - 3 until the Password Policy Setting: Lock Account After has been exceeded.

    5. When the user has exceeded the number of allowed failed attempts a message is presented informing the user their account has been locked.

    Options for Unlocking a User Account

    1. The locked user waits until the Password Policy Setting attribute Account Locked For is satisfied.

      Note

      The user is unaware of the wait time.

    2. The locked user has a self-service option to unlock their own account through the Forgot Password workflow.

    3. The Infinite authorized support contact is notified by the customer to submit a ticket to unlock a specific account.

    Forgot Passwords process steps

    To unlock the user Password,

    1. Access the Infinite BrassRing Platform Login page.

    2. Select the Forgot Password link

    3. Enter your user name and select Submit.

    4. Wait for the Infinite BrassRing Platform email in your inbox.

    5. Open the Infinite BrassRing Platform email and select the provided access link.

    6. Create a new user account password.

    What's Next